Feb 17, 2020
Marriam-Webster defines the word "lagniappe" as a small gift given to a customer by a merchant at the time of a purchase. In this episode of the Aviation Business Podcast, you'll learn the concept of lagniappe and how it relates to exceeding customer expectations.
Feb 10, 2020
The ability to exceed customer expectations is key to a business's growth and success. In Episode 88 of the Aviation Business Podcast, we'll dive into this issue and discuss strategies to help you exceed customer expectations.
Feb 3, 2020
Dale Carnegie said “there is only one way... to get anybody to do anything. And that is by making the other person want to do it.” In part 4 of our series, Winning with People, we’ll be looking at what Dale Carnegie had to say about positively influencing others in his classic book How to Win Friends and Influence...